Upholding the motto of "Global exchange, Local presence", Coineal is a world leading global digital asset exchange, established by experienced blockchain investors and geeks in early 2018.
While being global, Coineal puts equal emphasis on localization as on globalization, and has branches in Japan, Korea, Vietnam, Russia, etc.
Operating 24/7, Coineal places user satisfaction as its upmost priority, implementing user-centered strategy in product design, operations and marketing. Now Coineal is consistently ranked among top exchanges on CoinMarketCap, CoinGecko and Coinhills.
Striving to constantly provide users with a safe, professional yet convenient environment to trade cryptoassets, Coineal has achieved a strong reputation globally. Simultaneously, Coineal has also become the most influential digital asset exchange in a wide range of countries. As of December 2020, there are 7 million users from more than 60 countries trading on Coineal, with daily transaction volume exceeding 500 million dollars.
Launched in early 2018, Coineal was founded by senior blockchain practitioners, cryptocurrency investors and technology geeks from South Korea. We'are a passionate team aiming to build an industry-leading crypto asset trading platform as well as providing users with secure, professional and convenient crypto currency wallet service.
As a global platform, Coineal has already set up offices in South Korea and Japan. we seek to continue to improve our global layout, with new offices soon to be open in countries and regions including but not limited to Japan, Singapore, USA and Russia.
Our technical team have rich experience in the crypto industry. Thanks to their hard work, Coineal has built an industry-leading risk management system based on distributed architecture as well as a powerful anti-DDOS system.
Thanks to our international investment advisory team, we have established close ties with our international partners who are highly supportive and resourceful in providing liquidity to the whole platform. Thanks to the liquidity that they provide, buying and selling crypto assets on Coineal have become so fast and easy.
To better serve our users, Coineal supports be access from multiple platforms including IOS, Android, mobile and PC. Our multilingual trading interface has covered the mainstream languages worldwide, including English, Japanese, Korean, Vietnamese, Russian, etc.
Should you have any questions on trading, Coineal's customer service team is always here for you, 24/7.
We share most of our profits with our partners and users. We believe that helping our users to reap the fruits of our common wealth -- Blockchain technology, is more important than just profiting ourselves.
Coineal Global Limited. (hereinafter referred to as "the company") is a company incorporated in the Republic of Seychelles under the laws of the Republic of Seychelles, and operates the website https://hk.coineal.com/#en_US(hereinafter referred to as "this Website" or "the Website"), which is a platform dedicated to the transaction of digital assets and the provision of related services (hereinafter referred to as "the Service"). For the convenience of wording in this Agreement, the Company and the Website are referred to as "we" or other applicable forms of first person pronouns in this Agreement. All natural persons or other subjects who log onto this Website shall be users of this Website. For the convenience of wording in this Agreement, the users are referred to as "you" or any other applicable forms of the second-person pronouns. For the convenience of wording in this Agreement, you and us are collectively referred to as "both parties", and individually as "one party". For the convenience of the Users, all content on this Website may be available in multiple languages. In case of any conflict between different language versions of such content or any omission in any language version, the Chinese version of such content shall prevail.
1. The digital assets themselves are not offered by any financial institution, corporation or this Website;
2. The digital asset market is new and unconfirmed, and will not necessarily expand;
3. Digital assets are primarily used by speculators, and are used relatively less on retail and commercial markets; digital asset transactions are highly risky, due to the fact that they are traded throughout the day without limits on the rise or fall in price, and market makers and global government policies may cause major fluctuations in their prices;
4. The Company may suspend or terminate your account or use of the Service, or the processing of any digital asset transaction, at any time if it determines in its sole discretion that you have violated this Agreement or that its provision or your use of the Service in your jurisdiction is unlawful. USE OF THE SERVICE BY PERSONS LOCATED IN THE UNITED STATES OF AMERICA IS PROHIBITED.
Digital assets trading is highly risky and therefore not suitable for the vast majority of people. You acknowledge and understand that investment in digital assets may result in partial or total loss of your investment and therefore you are advised to decide the amount of your investment on the basis of your loss-bearing capacity. You acknowledge and understand that digital assets may generate derivative risks. Therefore, if you have any doubt, you are advised to seek assistance from a financial adviser first. Furthermore, aside from the above-mentioned risks, there may also be unpredictable risks. Therefore, you are advised to carefully consider and use clear judgment to assess your financial position and the abovementioned risks before making any decisions on buying and selling digital assets; any and all losses arising therefrom will be borne by you and we shall not be held liable in any manner whatsoever.
1. You understand that this Website is only intended to serve as a venue for you to obtain digital asset information, find trading counterparties, hold negotiations on and effect transactions of digital assets. This Website does not participate in any of your transactions, and therefore you shall, at your sole discretion, carefully assess the authenticity, legality and validity of relevant digital assets and/or information, and solely bear the responsibilities and losses that may arise therefrom.
2. All opinions, information, discussions, analyses, prices, advice and other information on this Website are general market reviews and do not constitute any investment advice. We do not bear any loss arising directly or indirectly from reliance on the abovementioned information, including but not limited to, any loss of profits.
3. The content of this Website may be changed from time to time and at any time without notice, and we have taken reasonable measures to ensure the accuracy of the information on the Website; however, we do not guarantee the degree of such accuracy, or bear any loss arising directly or indirectly from the information on this Website or from any delay or failure caused by failure to link up with the internet, transmit or receive any notice and information
4. Using internet-based trading systems also involves risks, including but not limited to failures in software, hardware or Internet links, etc. In view of the fact that we cannot control the reliability and availability of the Internet, we will not be responsible for any distortion, delay and link failure.
5. https://hk.coineal.com/#en_US is the sole official external information release platform for this Website;
6. No service on this Website may be paid for by credit card;
7. It is prohibited to use this Website to engage in any illegal transaction activities or illegitimate activities, such as money laundering, smuggling and commercial bribery. In the event that any suspected illegal transaction activities or illegitimate activities is uncovered, this Website will adopt all available measures, including but not limited to freezing the offender’s account, notifying relevant authorities, etc, and we will not assume any of the responsibilities arising therefrom and reserve the right to hold relevant persons accountable;
8. It is prohibited to use this Website for the purpose of malicious manipulation of the market, improper transactions, or any other illicit trading activities. Where any of such illicit trading activities are uncovered during the use of this Website, this Website will adopt such preventive and protective measures as warning, restricting trading and closing accounts against any and all such malicious manipulation of prices, maliciously influencing the trading system and any other illicit behaviors; we do not assume any of the responsibilities arising therefrom and reserve the right to hold relevant persons accountable.
1.1 The User Agreement (hereinafter referred to as "this Agreement" or "these terms and conditions") consists of the main body, Terms of Privacy, Understanding Your client and Anti-money-laundering Policy, as well as any rules, statements, instructions, etc. that this Website has published or may publish in the future.
1.2 Before using the services offered by this Website, you shall read this Agreement carefully, and consult a professional lawyer if you have any doubt or as may be otherwise necessary. If you do not agree to the terms and conditions of this Agreement and/or any change made thereto from time to time and at any time, please immediately stop using the service provided by this Website or stop logging onto this Website. Upon your logging into this Website or using any service offered by this Website or engaging in any other similar activity, it shall be deemed as having understood and fully agreeing to all terms and conditions of this Agreement, including any and all changes, modifications or alterations that this Website may make to this Agreement from time to time and at any time.
1.3 After filling in the relevant information in accordance with the requirements of this Website, and going through other relevant procedures, you will successfully register yourself as a member of this Website (hereinafter referred to as "Member"); in the process of registration, if you click on the "I Agree", it shall be deemed that you have reached an agreement with the Company by way of electronic signature; or when you use this Website, you click on the "I Agree" button or a similar button, or if you use the services offered by this Website in any of the ways allowed by this Website, it shall be deemed that you fully understand, agree to and accept all the terms and conditions under this Agreement, and in this case, the absence of your handwritten signature will not affect the legal binding force that this Agreement may have on you.
1.4 After you become a member of this Website, you will receive a member account and corresponding password, which shall be properly kept by you as a member of this Website; Members shall be liable for all activities and events carried out through their accounts.
1.5 You cannot engage in trading on the digital asset trading platform provided by this Website and gain access to the services that are exclusively available to members in accordance with the rules and regulations of this Website, unless and until you become a member of this Website; if you are not a member of this Website, you can only log in to and browse the Website and have access to other services as are permitted by the rules and regulations of this Website.
1.6 Upon registering yourself as a member of this Website and using any of the services and functions offered by this Website, it shall be deemed that you have read, understood this Agreement, and:
1.6.1 accepted to be bound by all terms and conditions of this Agreement;
1.6.2 You confirm that you have attained the age of 16, or another statutory age for entering into contracts as is required by a different applicable law, and your registration with this Website, purchase or sale via this Website, release information on this Website and other behaviors indicating your acceptance of the Services offered by this Website shall comply with the relevant laws and regulations of the sovereign state or region that has jurisdiction over you, and you confirm that you have sufficient capacity to accept these terms and conditions, enter into transactions and to use this Website for digital asset transactions.
1.6.3 You undertake that all your digital assets involved in transactions hereunder are legally acquired and owned by you.
1.6.4 You agree to undertake any and all liabilities for your own transaction and non-transaction activities as well as any and all profits and losses therefrom.
1.6.5 You confirm that the information provided at the time of registration is true and accurate.
1.6.6 You agree to comply with any and all relevant laws, including the reporting of any transaction profits for tax purposes.
1.6.7 You agree to always refrain from engaging in or participating in any act or activity that damages the interests of this Website or the Company, whether or not in connection with the Services provided by this Website.
We reserve the right to amend this Agreement from time to time, and disclose such amendment by way of announcement on the Website without sending a separate notice to you on your rights. The date when the amendment is made will be indicated on the first page of the amended agreement. The amended agreement will take effect immediately upon announcement on the Website. You shall browse this Website from time to time and follow information on the time and content of amendments, if any, made to this Agreement. If you do not agree with the amendments, you shall stop using the services offered by this Website immediately; if you continue to use the services offered by this Website, it shall be deemed that you accept and agree to be bound by the amended agreement.
You confirm and promise that: you shall be a natural person, legal person or other organization with the ability to sign this Agreement and the ability to use the services of this Website, as is provided by applicable laws, when you complete the registration process or when you use the services offered by this Website in any other manner as is otherwise permitted by this Website. Upon clicking on the button indicating that you agree to register, it shall be deemed that you yourself or your authorized agent agrees to the content of this Agreement and your authorized agent will register with this Website and use the services offered by this Website on your behalf. If you are not a natural person, legal person or organization with the abovementioned ability, you and your authorized agent shall bear all the consequences of that, and the company reserves the right to cancel or permanently freeze your account and to hold you and your authorized agent accountable.
You confirm and promise that you do not register with this Website for the purpose of violating any of the applicable laws or regulations or undermining the order of digital asset transactions on this Website.
3.3.1 You agree to provide a valid email address, a mobile phone number and other information in accordance with the requirements on the user registration page of this Website. You can use the email address, mobile phone number or any other manner permitted by this Website to log in to this Website. Where it is necessary and in accordance with the requirements of applicable laws and regulations of relevant jurisdictions, you shall provide your real name, identity card and other information required by applicable laws, regulations, the Terms of Privacy, and anti-money-laundering terms, and constantly update your registration data so that they will be timely, detailed and accurate as is required. All of the original typed data will be referenced as registration information. You shall be responsible for the authenticity, integrity and accuracy of such information and bear any direct or indirect loss and adverse consequences arising out of it.
3.3.2 If any of the applicable laws, regulations, rules, orders and other regulatory documents of the sovereign country or region in which you are based requires that mobile phone accounts must be based on real names, you hereby confirm that the mobile phone number you provide for registration purposes has gone through the real-name registration procedure. If you cannot provide such a mobile phone number as is required, any direct or indirect losses and adverse consequences arising therefrom and affecting you shall be borne by you.
3.3.3 After you provide the required registration information in a legal, complete and valid manner and such information passes relevant verification, you shall have the right to obtain an account and a password of this Website. Upon obtaining such account and password, your registration shall be deemed as successful and you can log into this Website as a member thereof.
3.3.4 You agree to receive emails and/or short messages sent by this Website related to the management and operation thereof.
This Website only provides online transaction platform services for you to engage in digital asset trading activities through this Website (including but not limited to the digital asset transactions etc.). This Website does not participate in the transaction of digital assets as a buyer or seller; This Website does not provide any services relating to the replenishment and withdrawal of the legal currency of any country.
4.1.1 You have the right to browse the real-time quotes and transaction information of digital asset products on this Website, to submit digital asset transaction instructions and to complete the digital asset transaction through this Website.
4.1.2 You have the right to view information under the member accounts on this Website and to apply the functions provided by this Website.
4.1.3 You have the right to participate in the website activities organized by this Website in accordance with the rules of activities posted on this Website.
4.1.4 Other services that this Website promises to offer to you.
You undertake to comply with the following service rules of this Website
4.2.1 You shall comply with the provisions of applicable laws, regulations, rules, and policy requirements, and ensure the legality of the source of all digital assets in your account, and shall refrain from engaging in any illegal activities or other activities that damages the rights and interests of this Website or any third party, such as sending or receiving information that is illegal, illicit or infringes on the rights and interests of any other person, sending or receiving pyramid scheme information or information or remarks causing other harms, unauthorized use or falsification of the email header information of this Website, inter alia.
4.2.2 You shall comply with applicable laws and regulations and properly use and keep your account in this Website and login password, password of your financial transactions, and the mobile phone number bound with your account that you provide upon registration of your account, as well as the security of the verification codes received via your mobile phone. You shall be solely responsible for any and all your operations carried out using your account with this Website and login password, financial transaction password, verification codes sent to your mobile phone, as well as all consequences of such operations. When you find that your account with this Website, your login password, financial transaction password, or mobile phone verification codes is used by any unauthorized third party, uncover any other problem relating to the security of your account, you shall inform this Website in a prompt and effective manner, and request this Website to temporarily suspend the services to your account with this Website. This Website shall have the right to take action on your request within a reasonable time; nonetheless, this Website does not bear any liability for the consequences that have arisen before such action is taken, including but not limited to any loss that you may sustain. You may not assign your account with this Website to any other person by way of donation, lending, leasing, transfer or otherwise without the consent of this Website.
4.2.3 You agree to take responsibility for all activities (including but not limited to information disclosure, information release, online click-approving or submission of various agreements on rules, online renewal of agreements or purchase service) using your account and password with this Website.
4.2.4 In your digital asset transactions on this Website, you may not maliciously interfere with the normal proceeding of the digital asset transaction or disrupt the transaction order; you may not use any technical means or other means to interfere with the normal operation of this Website or interfere with the other users' use of the services; you may not maliciously defame the business goodwill of this Website on the ground of falsified fact.
4.2.5 If any dispute arises between you and any other user in connection with online transaction, you may not resort to any means other than judicial or governmental means to request this Website to provide relevant information.
4.2.6 All taxes payable as well as all fees relating to hardware, software and services that are incurred by you in the course of using the services provided by this Website shall be solely borne by you.
4.2.7 You shall abide by this Agreement and other terms of service and operating rules that this Website may release from time to time, and you have the right to terminate your use of the services provided by this Website at any time.
4.3.1 Rules for trading products
You undertake that in the process in which you log into this Website and engage in transactions with other users through this Website, you will properly comply with the following transaction rules.
188.8.131.52 Browsing transaction information
When you browse the transaction information on this Website, you should carefully read all the content in the transaction information, including but not limited to the price, consignment, handling fee, buying or selling direction, and you shall accept all the contents contained in the transaction information before you may click on the button to proceed with the transaction.
184.108.40.206 Submission of Commission
After browsing and verifying the transaction information, you may submit your transaction commissions. After you submit the transaction commission, it shall be deemed that you authorize this Website to broker you for the corresponding transactions, and this Website will automatically complete the matchmaking operation when there is a transaction proposal that meets your price quotation, without prior notice to you.
220.127.116.11 Accessing transaction details
You can check the corresponding transaction records in the transaction statements by the Management Center, and confirm your own detailed transaction records.
18.104.22.168 Revoking/modifying transaction commission. You have the right to revoke or modify your transaction commission at any time before the transaction is concluded.
5.1 If you do not have the registration qualifications agreed on in this Agreement, this Website shall have the right to refuse to allow you to register; if you have already registered, this Website shall have the right to revoke your member account, and this Website reserves the right to hold you or your authorized agent accountable. Furthermore, this Website reserves the right to decide whether to accept your application for registration under any other circumstances.
5.2 When this Website finds at its sole discretion that you or your associated account user is not suitable for high-risk investment, this Website shall have the right to suspend or terminate the use of your account and all associated accounts thereof.
5.3 When this Website finds out that the user of an Account is not the initial registrant of that Account, it shall have the right to suspend or terminate the user's access to that Account.
5.4 Where by means of technical testing or manual sampling, among others, this Website reasonably suspects that the information you provide is wrong, untrue, invalid or incomplete, this Website shall have the right to notify you to correct or update the information, or suspend or terminate its supply of the services to you.
5.5 This Website shall have the right to correct any information displayed on this Website when it uncovers any obvious error in such information.
5.6 This Website reserves the right to modify, suspend or terminate the Services offered by this Website, at any time, and the right to modify or suspend the Service without prior notice to you; if this Website terminates one or more of the Services offered by this Website, such termination by this Website will take effect on the date of announcement of such termination on the Website.
5.7 This Website shall take necessary technical means and management measures to ensure the normal operation of this Website, and shall provide a necessary and reliable trading environment and transaction services, and shall maintain the order of digital assets trading.
5.8 If you fail to log into this Website using your member account number and password for an uninterrupted period of one year, this Website shall have the right to revoke your account. After your account is revoked, this Website shall have the right to offer the member name represented by such account to other applicants for membership.
5.9 This Website shall ensure the security of your digital assets by strengthening technical input and enhancing security precautions, and is under the obligation to notify you in advance of the foreseeable security risks in your account.
5.10 This Website shall have the right to delete all kinds of content and information which does not conform to laws and regulations or the rules of this Website at any time, and exercise of this right by this Website is not subject to a prior notice to you.
6.1 Under any circumstance, our liability for your direct damage will not exceed the total cost incurred by your three (3) months' use of services offered by this Website.
6.2 Shall you breach this Agreement or any applicable law or administrative regulation, you shall pay to us at least US$ Two million in compensation and bear all the expenses in connection with such breach (including attorney's fees, among others). If such compensation cannot cover the actual loss, you shall make up for the difference.
Both you and we acknowledge that common law remedies for breach of agreement or possible breach of contract may be insufficient to cover all the losses that we sustain; therefore, in the event of a breach of contract or a possible breach of contract, the non-breaching party shall have the right to seek injunctive relief as well as all other remedies that are permitted under common law or equity.
8.1.1 loss of income;
8.1.2 loss of transaction profits or contractual losses;
8.1.3 disruption of the business
8.1.4 loss of expected currency losses
8.1.5 loss of information
8.1.6 loss of opportunity, damage to goodwill or reputation
8.1.7 damage or loss of data;
8.1.8 cost of purchasing alternative products or services;
8.1.9 any indirect, special or incidental loss or damage arising from any infringement (including negligence), breach of contract or any other cause, regardless of whether or not such loss or damage may reasonably be foreseen by us, and regardless of whether or not we are notified in advance of the possibility of such loss or damage.
8.1.10 Items 8.1.1 to 8.1.9 are independent of each other.
8.2.1 Where we are properly justified in believing that your specific transactions may involve any serious violation or breach of law or agreement;
8.2.2 Where we are reasonably justified in believing that your conduct on this Website is suspected of being illegal or immoral;
8.2.3 The expenses and losses arising from the purchase or acquisition of any data, information or transaction, etc. through the services offered by this Website;
8.2.4 Your misunderstanding of the Services offered by this Website;
8.2.5 Any other losses related to the services provided by this Website, which cannot be attributed to us.
8.3 Where we fail to provide the Services or delay in providing such Services due to information network equipment maintenance, information network connectivity failures, errors in computer, communications or other systems, power failures, weather conditions, unexpected accidents, industrial actions, labor disputes, revolts, uprisings, riots, lack of productivity or production materials, fires, floods, storms, explosions, wars, failure on the part of banks or other partners, collapse of the digital asset market, actions by government, judicial or administrative authorities, other acts that are not within our control or beyond our inability to control, or due to causes on the part of third parties, we shall not assume any responsibility for such failure to provide service or delay in providing services, or for the resultant loss you may sustain as a result of such failure or delay.
8.4 We cannot guarantee that all the information, programs, texts, etc. contained in this Website are completely safe, free from the interference and destruction by any malicious programs such as viruses, trojans, etc., therefore, your log-into this Website or use of any services offered by this Website, download of any program, information and data from this Website and your use thereof are your personal decisions and therefore you shall bear the any and all risks and losses that may possibly arise.
8.5 We do not make any warranties and commitments in connection with any of the information, products and business of any third party websites linked to this Website, as well as any other forms of content that do not belong to us; your use any of the services, information, and products provided by a third party website is your personal decision and therefore you shall assume any and all the responsibilities arising therefrom.
8.6 We do not make any explicit or implicit warranties regarding your use of the Services offered by this Website, including but not limited to the applicability, freedom from error or omission, consistency, accuracy, reliability, and applicability to a specific purpose, of the services provided by this Website. Furthermore, we do not make any commitment or guarantee in connection with the validity, accuracy, correctness, reliability, quality, stability, integrity and timeliness of the technology and information covered by the services offered by this Website. Whether to log in this Website or use the services provided by this Website is your personal decision and therefore you shall bear all the risks and possible losses arising from such decision. We do not make any explicit or implicit warranties in connection with the market, value and price of digital assets; you understand and acknowledge that the digital asset market is unstable, that the price and value of assets may fluctuate or collapse at any time, and that the transaction of digital assets is based on your personal free will and decision and therefore you shall assume any and all risks and losses that may possible arise therefrom.
8.7 The guarantees and undertakings specified in this Agreement shall be the only guarantee and statements that we make in connection with the Services provided by us under this Agreement and through this Website, and shall supersede any and all the warranties and commitments arising in any other way and manner, whether in writing or in words, express or implied. All these guarantees and statements represent only our own commitments and undertakings and do not guarantee any third party's compliance with the guarantees and commitments contained in this Agreement.
8.8 We do not waive any of the rights not mentioned in this Agreement and to the maximum extent permitted by the applicable law, to limit, exempt or offset our liability for damages.
8.9 Upon your registration of your account with this Website, it shall be deemed that you approve any and all operations performed by us in accordance with the rules set forth in this Agreement, and any and all risks arising from such operations shall be assumed by you.
9.1 This Website shall have the right to cancel your account with this Website in accordance with this Agreement, and this Agreement shall be terminated on the date of the cancellation of your account.
9.2 This Website shall have the right to terminate all Service offered by this Website to you in accordance with this Agreement, and this Agreement shall terminate on the date of termination of all services offered by this Website to you.
9.3 After the termination of this Agreement, you do not have the right to require this Website to continue to provide you with any service or perform any other obligation, including, but not limited to, requesting this Website to keep or disclose to you any information in your former original account, or to forward to you or any third party any information therein that is not read or sent.
9.4 The termination of this Agreement shall not prevent the observant party from demanding the breaching party to assume other liabilities.
10.1 All intellectual achievements included in this Website, including, but not limited to, website logos, databases, website design, text and graphics, software, photos, videos, music, sounds and any combinations of the aforementioned files, and the intellectual property rights of software compilation, associated source code and software (including small applications and scripts) shall be owned by this Website. You may not copy, modify, copy, transmit or use any of the foregoing materials or content for commercial purposes.
10.2 All rights contained in the name of this Website (including but not limited to business goodwill and trademarks, logos) shall be owned by the Company.
10.3 Upon accepting this Agreement, it shall be deemed that you, on the basis of your own free will, have transferred and assigned exclusively and free of charge to this Website all copyright of any form of information that you publish on this Website, including, but not limited to copyrights, distribution rights, lease rights, exhibition rights, performance rights, projection rights, broadcasting rights, information network dissemination rights, shooting rights, adaptation rights, translation rights, compilation rights and other transferable rights that copyright owners are entitled to, and this Website shall have the right to sue for any infringement on such copyright and obtain full compensation for such infringement. This Agreement shall apply to any content that is published by you on this Website and is protected by copyright law, regardless of whether the content is generated before or after the signing of this Agreement.
10.4 You shall not illegally use or dispose of the intellectual property rights of this Website or any other person during your use of the services offered by this Website. For any information that you publish on this Website, you may not publish or authorize other websites (or media) to use such information in any manner wuatsoever.
10.5 Your log into this Website or use of any of the services offered by this Website shall not be deemed as our transfer of any intellectual property to you.
11.1.1 When you register your account with this Website or use your account with this Website, you shall provide personal registration information in accordance with the requirements of this Website, including but not limited to your telephone number, email address, and identity card information.
11.1.2 When you use the services offered by this Website, or visit this Website, this Website will automatically receive and record the server information of your web browser, including but not limited to the IP address and records on the web pages that you request to access.
11.1.3 The relevant data collected by this Website in connection with your transactions on this Website, including but not limited to transaction records.
11.1.4 Other personal information of yours legally obtained by this Website.
11.2.1 Upon your successful registration with this Website and without extra consent from you, it shall be deemed that you agree to permit this Website to collect and use all the information you publish on this Website; as is specified under 11.1 hereof, you acknowledge and agree that this Website can use your information collected by this Website for certain purposes, including but not limited to the following:
22.214.171.124 providing you with the services offered by this Website;
126.96.36.199 Reporting to relevant regulatory departments based on the requirements of the competent authorities in relevant sovereign states or regions;
188.8.131.52 When you use Services offered by this Website, this Website will use your information for such legal purposes as identity authentication, customer service, security, fraud monitoring, marketing & promotion, archiving, and backup, or joint promotion of this Website with a third party, so as to ensure the security of the products and services that this Website offers to you;
184.108.40.206 Information collection and processing for the purpose of helping this Website design new products and services and improving the existing services offered by this Website;
220.127.116.11 In order to enable you to understand the specifics of the Services offered by this Website, you agree to permit this Website to send to you marketing event information, commercial electronic information, and advertising that is related to you in replacement of general-purpose ubiquitous advertising;
18.104.22.168 This Website may transfer or disclose your information to any third party that is not a related party of this Website, for the purpose of completing merger, division, acquisition or transfer of assets;
22.214.171.124 Software certification or management software upgrade;
126.96.36.199 Inviting you to participate in surveys in connection with the services offered by this Website;
188.8.131.52 Data analysis relating to cooperation with government agencies, public affairs agencies, associations, etc;
184.108.40.206 For all other legal purposes as well as other purposes authorized by you.
11.2.2 This Website will not sell or lend your personal information to any other person unless your permission is obtained in advance. This Website also does not allow any third party to collect, edit, sell or gratuitously spread your personal information in any manner whatsoever.
11.3 This Website shall keep confidential the customer identity information and transaction information that it obtains, and shall not provide any entity or individual with customer identification information or transaction information, except where any of the applicable laws, regulations, decrees, orders, etc., of relevant sovereign states or regions requires this Website to provide such information.
All the transaction calculations are verified by us, and all the calculation methods have been posted on the Website, but we can not ensure that your use of this Website will not be disturbed or free from errors.
You understand and acknowledge that in accordance with relevant laws of the Republic of Seychelles, you shall not export, re-export, import or transfer any material (including software) on this Website; therefore, you hereby undertake that you will not voluntarily commit or assist or participate in any of the above export or related transfer or other violations of applicable laws and regulations; if you uncover any of the aforementioned events, you will report to us and assist us in handling them.
The rights and obligations agreed in this Agreement shall be equally binding on the assignees, the heirs, executors and administrators of the parties hereto who benefit from the rights and obligations. Without our consent, you may not transfer to any third party any of your rights or obligations hereunder, provided, however, we may, at any time, assign our rights and obligations under this Agreement to any third party with thirty (30) days' notice to you.
If any provision of this Agreement is found unenforceable, invalid or illegal by any court of competent jurisdiction, validity of the remaining provisions of this Agreement shall not be affected.
Nothing in this Agreement shall be deemed to have created, implied or otherwise treated us as your agent, trustee or other representative, unless it is provided otherwise in this Agreement.
Waiver Our or your waiver of the right to hold the other party liable for breaches of agreement or any other liability as is agreed upon in this Agreement shall not be construed or deemed as a waiver of the right to hold the other party for other breaches of contract; a failure to exercise any right or remedy shall not be construed in any way as a waiver of such right or remedy.
All headings herein are exclusively for the convenience of wording and are not intended to to expand or limit the content or scope of the terms and conditions of this Agreement.
This Agreement in its entirety is a contract concluded under the laws of the Republic of Seychelles, and relevant laws of the Republic of Seychelles shall apply to its establishment, interpretation, content and enforcement; Any claims or actions arising out of or relating to the Services agreed in this Agreement shall be governed and interpreted and enforced in accordance with the laws of the Republic of Seychelles. For the avoidance of doubt, this Clause shall be expressly applicable to any tort claim against us. The competent court or forum for any claim or action against us or in relation to us shall be in the Republic of Seychelles. You have unconditional access to exclusive jurisdiction in court proceedings and appeals in the courts of the Republic of Seychelles. You also unconditionally agree that the venue or competent court for any dispute or problem relating to this Agreement or any claim and proceeding arising from this Agreement shall be exclusively in the Republic of Seychelles. If any other business of this Website is subject to any special agreement on jurisdiction, such agreement shall prevail. The Doctrine of Forum Non Conveniens does not apply to the court of choice under these Terms of Service.
20.1 This Agreement shall enter into force when you click through the registration page of this Website, complete the registration procedures, obtain your account number and password of this Website, and shall be binding on you and this Website.
20.2 The ultimate power of interpretation of this Agreement shall be vested in this Website. Know-your-customers and Anti-Money Laundering Policies
This website is intended to provide to its best efforts financial products and trading platform of professional and international standards for the majority of global digital assets enthusiasts and investors, on the precondition that it does not violate any of the relevant laws and regulations of the Republic of Seychelles. It is prohibited to use this Website for the purpose of engaging in such illegal trading activities as money laundering, smuggling and commercial bribery; where any account is found to involve any of the aforementioned illegal activities, this Website will freeze the account and immediately report such account to the competent authority.
Where a competent authority, on the strength of applicable investigation certificate, requests this Website to cooperate with the investigation relating to any designated user, or if the account of the user is subject to such measures as closure, freezing, or transfer, this Website will, as is required by the competent authority, assist such authority by providing corresponding data relating to the account user, or carrying out the corresponding operation as is required by the competent authority; for any disclosure of the user’s privacy, failure in the operation of the account and any such losses arising therefrom, this Website will not be held liable in any manner whatsoever.
Where a user of this Website violates any provision in this statement and consequently violates any clause of relevant laws of the Republic of Seychelles, this Website, as a service provider, is obliged to improve the rules and services of this platform. However, this Website does not have either the motivation for violating any law of the Republic of Seychelles, nor has this Websites commits any actual breach of any of the relevant laws of the laws of the Republic of Seychelles, and will not assume any joint or several liability for the acts of the user.
Any person that logs into this Website or uses this Website directly or indirectly shall be deemed as having accepted the restriction of this Website voluntarily.
Any matters not covered in this statement shall be handled in accordance with relevant laws and regulations of the Republic of Seychelles. Where this statement is in conflict with relevant laws and regulations of the Republic of Seychelles, the latter shall prevail.
1.1 we can assure you that we carefully observe the know your customer and anti-money laundering related laws and regulations and shall not be intentionally violate the know your customer and reasonable control of the anti-money laundering policy in our range we will take the necessary measures and technology to provide you with safe service, as far as possible make you from the criminal suspect money laundering losses from.
1.2 we understand your customers and anti-money laundering policy is a comprehensive system of international policy, including your belonging to different legal jurisdictions understand your customers and anti-money laundering policies We improve the compliance framework to ensure that we meet regulatory requirements and levels at both local and global levels, and to ensure the continuous operation of this website.
2.1 Promulgate know your customer and anti-money laundering policy and update them to meet the standards set by applicable laws and regulations;
2.2 Promulgate and update some of the guidelines and rules for running this website, and our employees will provide services in accordance with the principles and rules;
2.3 Design and complete procedures for internal monitoring and control of transactions, such as identity verification by strict means, and arrange the establishment of a professional team to be responsible for anti-money laundering;
2.4 Conduct due diligence and ongoing oversight of the client using risk prevention methods;
2.5 Review and regularly review transactions that have occurred;
2.6 Report suspicious transactions to competent authorities;
2.7 Proof of identity documents, address proof documents and transaction records will be maintained for at least 6 years if submitted to the regulatory authority without prior notice;
2.8 Credit cards were banned throughout the transaction.
3.1.1 Depending on the regulations of different jurisdictions and the different types of entities, the information we collect about you may not be consistent and in principle the following information will be collected from registered individuals:
Basic personal information: Your name, address (and permanent address, if different), date of birth and nationality, etc. Authentication should be based on documents issued by official or other similar authorities, such as passports, ID cards, or other identification documents required by jurisdictions. The address you provide will be verified using appropriate methods, such as checking the ticket or interest rate ticket for the passenger vehicle or checking the voter register.
A valid photo：Before you register, you must provide a photo of your ID on your chest;
Contact：Phone/Mobile number and/or valid email address.
3.1.2 If you are a company or other legal entity, we will collect the following information to determine the ultimate beneficiary of you or your trust account.
Company registration and registration certificate; copy of the company's articles of association and memorandum; detailed evidence of the company's equity institution and ownership statement, the board of directors' decision to determine the opening of the account of the website and the execution of the authorized client; The identity document of the major shareholder and the account holder of this website; the company's main business address, if it is different from the company's mailing address, provides a mailing address. If the company's local address is inconsistent with its primary business address, it is considered a riskier customer and additional documentation is required.
• According to different regulations of different jurisdictions and different types of entities, the documents issued by other certifications and authorities required by us and the documents we deem necessary.
3.1.3 We only accept identity information in English or Chinese. If not, please translate your identity information into English and notarize.
3.2.1 We ask that you provide the full page content of your identity document；
3.2.2 We ask that you provide a photo of your identity document on your chest；
3.2.3 A copy of the supporting documents should normally be checked against the original documents. However, if a trusted and appropriate certifier can prove that the copy is an accurate and comprehensive copy of the original, the copy is acceptable. Such certifiers include ambassadors, judicial commissioners, local sheriffs, etc
3.2.4 The requirement to identify the ultimate beneficiary and account control is to determine which individuals ultimately own or control the direct customer, and/or to determine that the ongoing transaction is performed by someone else. In the case of a business, the identity of the major shareholder (such as those holding 10% or more of the voting interest) should be verified. Generally, 25% of the shareholding will be recognized as normal risk, and the shareholder's identity must be verified; if the shareholding is 10% or if there is more voting rights or stocks, it is considered as high risk, and the shareholder identity must be verified.
4.1 We always set and adjust the daily transaction and withdrawal limit according to the security and actual transaction situation;
4.2 Our professional team will evaluate and decide if they are suspicious if transactions are frequently concentrated in a particular registered user or in situations that are beyond reasonable;
4.3 We have determined that it is a suspicious transaction by our own judgment. We may take restrictive measures such as suspending the transaction, rejecting the transaction, and even if it is possible to reverse the transaction as soon as possible, and report to the competent authority, but will not notify you;
4.4 We reserve the right to refuse registration of persons from jurisdictions that do not comply with international anti-money laundering standards or who may be considered a political public figure. We reserve the right to suspend or terminate transactions that we deem suspicious at any time, but we do so without breach of any obligations and responsibilities to you.
1.1 Coineal Global Limited. (hereinafter referred to as 'the Company') is a company incorporated in the Republic of Seychelles under the laws of the Republic of Seychelles, and operates the Website https://hk.coineal.com/#en_US (hereinafter referred to as 'this Website' or 'the Website'), which is a platform dedicated to the transaction of digital assets and the provision of related services (hereinafter referred to as 'the Service'). For the convenience of wording in this Agreement, the Company and the Website are referred to collectively as 'we' or other applicable forms of first person pronouns in this Agreement.
1.2 All natural persons or other subjects who log onto this Website shall be users of this Website. For the convenience of wording in this Agreement, the users are referred to as 'you' or any other applicable forms of the second-person pronouns.
1.3 For the convenience of wording in this Agreement, you and we are collectively referred to as “both parties”, and individually as “one party”.
3.1 You, on the basis of your own free will and your requisite consent, agree to disclose your personal information to us;
3.4 You agree that our branches, affiliates and employees may contact you in connection with the products and services that you may be interested in (unless you have indicated that you do not want to receive such information).
4.2 If you are willing to use the services offered by this Website, you will be required to fill in and provide the following two categories of information:
4.2.1 Identity Information. Such information can help us verify whether you are eligible to be registered as a member of this Website. It includes but is not limited to your name, residence address, mailing address, other certificates and corresponding numbers thereof that are issued by your country or government to certify your identity information, as well as all other information that can help us to verify your identity (hereinafter referred to as 'identity information').
4.2.2 Service information. Such information helps us to contact you and provide you with the services, including but not limited to your phone number, fax number, valid email address, mailing address, and information concerning your debit card and/or other accounts (hereinafter collectively referred to as 'service information').
4.3 When you use this Website or the services this Website offers, we may collect more information necessary from our exclusive mailboxes or in other manners that we consider as in compliance with relevant requirements, for the purpose of improving the functions of this Website, enhancing your experience of using this Website and its services as well as the security thereof, or as is required by any court order, any applicable law, administrative regulation or any order of any other competent government agency.
5.1 When you visit our Website, we use Google stats via cookies to record our performance and check the effect of online advertising. Cookies are a small amount of data that is sent to your browser and stored on your computer hard drive. Only when you use your computer to access our Website can the cookies be sent to your computer hard drive.
5.2 Cookies are usually used to record the habits and preferences of visitors in browsing the items on our Website. The information collected by cookies is non-registered and collective statistical data and does not involve personal data.
5.3 Cookies, which enable the Website or service provider system to recognize your browser and capture and recall information, cannot be used to obtain data on your hard drive, your email address, or your personal data. Most browsers are designed to accept cookies. You can opt to set your browser to reject cookies, or to notify you as soon as possible if you are loaded on cookies. However, if you set your browser to disable cookies, it is possible that you may not be able to launch or use some functions of our Website.
6.1.1 to provide you with our Services through our Website;
6.1.2 to identify and confirm your identity when you use our Website;
6.1.3 to improve and upgrade the services of the Website (your information and feedback received by us can help us improve the service of the Website, so that we can more effectively respond to your service requests and support needs);
6.1.4 to keep statistics relating to the use of our Website and to be used for data analysis carried out in cooperation with government agencies, public affairs institutions;
6.1.5 to personalize your experience (your information will help us to better respond to your personalized needs);
6.1.6 to facilitate transactions (your information, whether public or private, will not be sold, exchanged, transferred, or otherwise provided to any other company on any grounds without your consent, except for where doing so is expressly for the purpose of completing the transaction you require);
6.1.7 to send e-mail regularly (the email address that you provide for the purpose of processing orders may be used to receive information on and updates to your orders, in addition to newsletters, updates, related products or services information, etc.,that we may send to you from time to time)
6.1.8 to meet other purposes as specified in the User Agreement of this Website and all legal means adopted for satisfying such purposes.
7.1.1 Physical measures: records of your personal data will be stored in a properly locked place.
7.1.2 Electronic measures: The computer data that contain your personal information will be stored in computer systems and storage medias that are subject to strict login restrictions.
7.1.3 Management measures: only staff members duly authorized by us can access your personal data, and these staff members shall comply with our internal code concerning personal data confidentiality.
7.1.4 Technical measures: such encryption techniques as Secure Socket Layer Encryption may be used to convey your personal data.
7.1.5 Other measures: our network servers are protected by proper 'firewall '.
9.1 We only publish announcements and information on the basis of the valid and effective contact information on this Website or post announcements on this Website; therefore, we shall not be held liable for any loss arising from your trust in the information that has not been obtained through the above-mentioned means.
Except for the above pairs, the fee for all other pairs is 0.15%.
1.Maker Fee : when you place an order that doesn’t fill immediately (Such as a limit order), you are a “maker,” and you will to pay a reduced “maker” fee for this(Please note that if someone placed an opposite limit order earlier, you would be the taker and pay a taker fee).
2.Taker Fee: when you place an order that is immediately filled in its entirety (for example a market or stop order) you are a “taker” and you will pay a “taker” fee.
3.Fee Deduction: the transaction fee will be deducted from your total transaction amount. Bitcoin asset is acquired after the transaction, the transaction fee will be paid for in the form of BTC.
1. Your order is not being executed
Please check if the price is competitive enough;
Cancel your order and place a new one that the follows price or an transaction handicap price.
2.You are unable to cancel your order or failed to obtain the corresponding tokens after transaction, Please submit a ticket with relevant attachments as evidence:
Screenshot of order placement;
Screenshot of exceptions or errors.
We will process the ticket as soon as possible, However, do note that requests without screenshots are processed with low priority.
Reminder: Please check your email for the progress or result of tickets; Tickets categorized properly will be prioritized.
In order to protect the interests of investors, Coineal will evaluate new tokens that intend to be listed on our exchange, All such tokens have to satisfy requirements, including but not limited to:
You may also contact us via
In order to protect the interests of all users, we periodically reassess digital asset that have been listed to ensure that it continues to keep the high level of standard. Should one or more of the following occurs, Coineal has the right to delist the digital asset:
Coineal will release the announcement of delisting 5 days in advance, and users are granted a 30-day period to transfer assets out of their wallet on Coineal.